presented by Linda M. Shell
Financial: Linda M. Shell receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.
Non-Financial: Linda M. Shell has no competing non-financial interests or relationships with regard to the content presented in this course.
Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.
Linda M. Shell, DNP, MA, RN
Dr. Linda Shell is an advanced practice nurse, consultant, and educator with a passion for developing leaders, delivering quality care, and challenging the status quo of long-term care. As principal of lindashell.com, she collaborates with organizations on education, leadership development, building resilience, fall prevention, dementia programming, and sleep improvement. Dr. Shell has served on…Read full bio
1. The Two Sides of Personality
Emotional intelligence is a key component of leadership and provides the best chance of personal and professional growth. This chapter will discuss the four domains and why each is important to self-development and building relationships with others.
2. How Emotions Drive Behavior
Have you ever said something you wish you could take back? We all have at some point. Why does that happen? What drives this behavior and how can one improve the response? This chapter will discuss the science behind behavioral response, emotional hijacking, and what one can do to improve.
3. Building EQ Skills
The first step for improving EQ is identifying where you are today. A self-assessment is the catalyst for growth. This chapter will offer a self-assessment of EQ along with key actions that can be taken to build EQ.
4. Critical Thinking Framework
Decision-making is an essential skill for leaders. Some decisions are small and seemingly insignificant; others are more important and can have a broad impact on both employees and customers. This chapter offers a framework for decision-making that relies on an evidenced-based model and reduces bias in the process.
5. Coaching Others in Emotional Intelligence
Leaders play a key role in the coaching and development of employees. This chapter will discuss a framework for coaching employees in emotional intelligence. Specific actions for helping others in building emotional intelligence will be discussed.