Heather has been in the home care industry for the past 26 years. She received her Bachelors Degree in Nursing from the University of Alabama in Bimingham in 1992. She has extensive field and case management experience in both home health and hospice. Heather has held various positions in home health and hospice agencies to include supervisor, performance improvement coordinator, staff development director, and appeals auditor. She has a vast knowledge of state and federal regulatory guidelines. Heather has also written many policies and procedures to include standardized nursing procedures for submission to the nursing board. Performance improvement activities, auditing, and development of state actions plans are also an area of expertise for Heather. She has taken the lead role in preparation of home health and hospice agencies for accreditation by the state and also CHAP and ACHC. Although, education remains Heather's passion in this rapidly changing home health and hospice industry. Heather holds certification in OASIS competency, COS-C, and as a Home Care Coding Specialist- Diagnosis and Hospice, HCS-D and HCS-H. She is a CHAP/ACHC trained consultant and has also authored a book on medical necessity for home health. Heather currently works as a Director os Special Projects and Appeals for Home Health Solution, LLC. She enjoys spending time with family, is an avid football fan, and enjoys playing and coaching softball.